Terms and Conditions

Reservation Agreement

Airport Pickups

Waiting time at the airport is counted from the time your flight lands. The first 30 minutes after landing are included at no extra charge. After 30 minutes, waiting time is charged at $1.50 per minute.

If you cannot find your chauffeur, please contact our office by phone before leaving the airport. If we have not heard from you within 45 minutes of your flight landing, a no show fee equal to the full rate will apply.

Extra Stops and Waiting Time

This applies to all airport transfers, flat rate trips and point to point transfers. Extra stops carry a minimum charge of $15.00, depending on mileage, time and vehicle.

For non airport pickups, there is no waiting charge if you meet your chauffeur within 15 minutes of the scheduled pickup time. From the 16th minute, waiting time is charged from the scheduled pickup time at the following rates:

  • Sedan: $1.50 per minute
  • SUV: $2.00 per minute
  • Mercedes S Class: $3.00 per minute
  • 14 passenger Sprinter: $3.00 per minute

Conduct and Damage

The client is responsible for their guests and for any damage to the interior, exterior or equipment of the vehicle, including cleaning after illness. Cleaning, repair and replacement carry a minimum charge of $195.00.

All passengers agree to behave appropriately and not to place any guest, chauffeur, vehicle, person or property at risk of damage, danger or an illegal situation. We reserve the right to remove any passenger from the vehicle, or to end the service, if these conditions are breached. If service ends early for this reason, no part of the fare is refunded.

Charges for damage are made to the card on file after a full review. Cleaning and detailing are carried out by us, so separate receipts cannot be provided.

Personal Items

We are not responsible for items left in the vehicle during or after your trip. If you think you have left something behind, please contact our office by phone or email and we will do our best to locate it.

Vehicle Substitution

We may upgrade you to a different vehicle without prior notice. If you need a specific vehicle type, please request it when you make your reservation.

Delays Beyond Our Control

We are not responsible for late arrival caused by circumstances outside our control, including weather, accidents, vehicle malfunction, acts of nature, or incorrect pickup or drop off information.

Pets

All pets must travel in a carrier. Otherwise, a minimum cleaning and detailing charge of $295.00 applies. Cleaning and detailing are carried out by us, so separate receipts cannot be provided.

Smoking and Alcohol

Smoking and alcohol are not permitted in any vehicle. A sanitation fee of $500.00 applies, plus a minimum of $100.00 for each carpet or seat burn.

Rates and Payment

All vehicles are quoted subject to availability at the time of booking. Payment in full is due at the time of booking. No credit card fees are charged.

Cancellation

To keep vehicles available for all clients, reservations must be cancelled at least:

  • 24 hours before pickup for point to point reservations
  • 48 hours before pickup for hourly reservations
  • 5 days before pickup for 14 passenger Sprinter reservations

Cancellations made after these deadlines are charged a cancellation fee equal to 100% of the fare. The cancellation fee also applies to reservations made less than 24 hours before the pickup time.

For any questions about your reservation, please contact our office by phone or email.

Portland Airport Transportation, Made Simple

When you need transportation to or from the airport in Portland, one call or message is all it takes. Your chauffeur handles your luggage with care and takes you to your destination in comfort, so the trip is one less thing to think about.

Portland Town Car Service for Airport Transfers

Without someone to drive you 20 minutes each way for your departure and your return, the usual alternative is long term parking. A chauffeured town car removes that cost and hassle: you are collected from your door and met again when you land.

Why Travelers Choose Our Portland Airport Transportation

Dispatch is available 24 hours a day, so early flights and late arrivals are covered. Our aim is simple: a comfortable, easy journey and the confidence that your transfer is taken care of.

Aloha, around the clock

One call, and the car is arranged

Reach out to us for refined, reliable transportation tailored to your comfort, safety, and expectations.

3138 sw Doyle pl Aloha Oregon 97003

Cards accepted

Text us (971) 221-6033
Hours Round-The-Clock
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