Waiting time at the airport is counted from the time your flight lands. The first 30 minutes after landing are included at no extra charge. After 30 minutes, waiting time is charged at $1.50 per minute.
If you cannot find your chauffeur, please contact our office by phone before leaving the airport. If we have not heard from you within 45 minutes of your flight landing, a no show fee equal to the full rate will apply.
This applies to all airport transfers, flat rate trips and point to point transfers. Extra stops carry a minimum charge of $15.00, depending on mileage, time and vehicle.
For non airport pickups, there is no waiting charge if you meet your chauffeur within 15 minutes of the scheduled pickup time. From the 16th minute, waiting time is charged from the scheduled pickup time at the following rates:
The client is responsible for their guests and for any damage to the interior, exterior or equipment of the vehicle, including cleaning after illness. Cleaning, repair and replacement carry a minimum charge of $195.00.
All passengers agree to behave appropriately and not to place any guest, chauffeur, vehicle, person or property at risk of damage, danger or an illegal situation. We reserve the right to remove any passenger from the vehicle, or to end the service, if these conditions are breached. If service ends early for this reason, no part of the fare is refunded.
Charges for damage are made to the card on file after a full review. Cleaning and detailing are carried out by us, so separate receipts cannot be provided.
We are not responsible for items left in the vehicle during or after your trip. If you think you have left something behind, please contact our office by phone or email and we will do our best to locate it.
We may upgrade you to a different vehicle without prior notice. If you need a specific vehicle type, please request it when you make your reservation.
We are not responsible for late arrival caused by circumstances outside our control, including weather, accidents, vehicle malfunction, acts of nature, or incorrect pickup or drop off information.
All pets must travel in a carrier. Otherwise, a minimum cleaning and detailing charge of $295.00 applies. Cleaning and detailing are carried out by us, so separate receipts cannot be provided.
Smoking and alcohol are not permitted in any vehicle. A sanitation fee of $500.00 applies, plus a minimum of $100.00 for each carpet or seat burn.
All vehicles are quoted subject to availability at the time of booking. Payment in full is due at the time of booking. No credit card fees are charged.
To keep vehicles available for all clients, reservations must be cancelled at least:
Cancellations made after these deadlines are charged a cancellation fee equal to 100% of the fare. The cancellation fee also applies to reservations made less than 24 hours before the pickup time.
For any questions about your reservation, please contact our office by phone or email.
When you need transportation to or from the airport in Portland, one call or message is all it takes. Your chauffeur handles your luggage with care and takes you to your destination in comfort, so the trip is one less thing to think about.
Without someone to drive you 20 minutes each way for your departure and your return, the usual alternative is long term parking. A chauffeured town car removes that cost and hassle: you are collected from your door and met again when you land.
Dispatch is available 24 hours a day, so early flights and late arrivals are covered. Our aim is simple: a comfortable, easy journey and the confidence that your transfer is taken care of.
Reach out to us for refined, reliable transportation tailored to your comfort, safety, and expectations.